Last updated: July 2026
This Refund Policy applies to all payments made on Brandioz, operated by RB Innovate LLP ("we", "us", "our"). By making a payment on Brandioz, you agree to the terms below in addition to our Terms of Service.
Fees paid for Brandioz are generally non-refundable once payment is successfully processed. This applies to all plans and one-time purchases, regardless of usage. We encourage you to review plan details, features, and pricing carefully before making a payment.
We may consider a refund, in whole or in part, at our discretion in the following situations:
Refunds will generally not be issued for change of mind, dissatisfaction with analysis results or AI-generated insights, partial use of a plan, or failure to use the service within a billing period.
To request a refund, email us at rudro@brandioz.com within 7 days of the transaction date, including your registered email address, the payment reference ID or order ID, and a brief description of the issue. We will investigate and respond within 5–7 business days.
Approved refunds are processed through Razorpay back to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to reflect in your account. We are not responsible for delays caused by your bank, card issuer, or Razorpay's processing timelines.
If Brandioz offers recurring subscription plans, you may cancel your subscription at any time from your account settings or by emailing us. Cancellation will stop future billing but does not entitle you to a refund for the current or already-billed billing period, unless required by applicable law.
We may update this Refund Policy from time to time. Continued use of Brandioz and any future payments after changes constitute acceptance of the updated policy.
For any refund-related questions or requests, contact us at rudro@brandioz.com
